Shipping & Returns Info

RETURN POLICY:

FOR PERSONALISED PRINTS: As these are made to order based on custom options these items are NON refundable or returnable.  See FAQ's for more information about Personalised Prints

NEEDLE FELTED CHARACTERS, CRAFT KITS & NON PERSONALISED PRINTS

If your needle felt character, kit or non personalised art print is not what you were expecting, please get in touch as soon as possible after delivery to let me know.  I only accept returns within 14 days of receiving your item.  I will issue a full refund ONLY if the item is posted back to me, in perfect condition, using a tracked delivery service within 14 days of receipt. You can contact me to confirm you want a refund and are returning the item in a message to me.  Full refunds will only be given if the item is received back in perfect condition. I will process refunds within 5 days of receipt of the returned item.  Unfortunately I'm unable to refund postage as this service has been fulfilled, and postage for the return will have to be covered by the buyer.

SHIPPING INFORMATION: Orders are normally shipped within 3 business days (Monday to Friday).  IndyWildheart has no control over how long actual Royal Mail deliveries will take and sometimes this is longer than Royal Mail's quoted service standard.

A4 Prints or smaller are wrapped in a clear folder for protection and packaged in a sturdy hard backed 'Do not bend' envelope, which you can re-use if opened carefully and are recycleable. They are sent via Royal Mail first class delivery with tracking information for A4 sized prints. 

A3 prints are wrapped in protective clear folder and rolled in an A3 sturdy tube. A3 size prints are sent in a tube via Royal Mail special signed for delivery. This is tracked service and a signature is needed on delivery as the tube will not fit through a letterbox.  

Needle Felted Items and kits are carefully packaged with sufficient padding to ensure items are not damaged and are all sent via Royal Mail 48 tracked and signed delivery. As some of these items are one of a kind, they cannot be replaced and so using the tracked and signed service is for everyone's Peace of Mind.  The packaging used is fully recycleable.  The tools provided in the craft kits will last well beyond the making of one craft and these should be kept in a safe place for your future use.

OVERSEAS SHIPPING: Shipping to North America, Australia, New Zealand is via International Tracked and Signed for Peace of Mind.  Delivery usually takes 2 to 4 weeks but can be longer especially in busy periods.  IndyWildheart has no control over how long international deliveries will take.

Any item returned to me from within the UK or Overseas because of failure by the customer to collect their signed for parcel will have to pay a further delivery charge to have the item resent to them, as the original delivery service has been fulfilled in good faith. IndyWildheart is not responsible for any additional costs incurred due to the customers failure to collect signed for parcels.

I will always do my best to make sure you are happy with your purchase. However, if something's not right please message me and I will always do my best to work things out. If you have any questions or alternative requests please message me. I will be more than happy to discuss your ideas before you order if you prefer.

DUTIES & TAXES (International)

IndyWildheart is based in the UK.  Please check what your delivery destination's import duties and taxes are BEFORE placing your order to avoid any surprises. IndyWildheart DOES NOT cover any import or other taxes that may apply outside of the UK.   Some countries may charge an import tax upon arrival in customs, so please don't get caught out. If an item is rejected and returned to me based on refusal to pay import fees I will refund the cost of the item but only once it has been received back safely (shipping costs will not be refunded as this service has been provided).